SALES TERMS & CONDITION

1. Ipoh Casting are proud of our product quality so we offer a 30 day warranty on all products.

If you are not happy with your purchase, please inform us +605-6104711 via our contact page of the non conformance and we will arrange for collection & replacement of the parts. If you have any questions or doubts after receiving the purchase, you are also able to call us on  to discuss the issue prior to returning the parts.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Ipoh Casting wishes to give the absolute satisfaction to the customer for each purchase. We are continually striving and improving to reach the point of 100% satisfaction, however we acknowledge that mistakes are made occasionally. If you are not wholly satisfied with the product within the 30 day after purchase period please describe the issues using the below suggestions. If the customer does not provide any detail regarding a defective part Ipoh Casting reserves the right not to consider either a refund nor replacement.

    1. Exactly what is the fault?
    2. The date, if relevant, when the fault became apparent;
    3. When and how you discovered the fault;
    4. How the fault affected your use of the goods;

3. To make a return, it is essential that you follow the instructions below. These provisions apply in the event that you return goods to us because you say they are faulty:

3.1 You must tell us by email message to sales@dthproducts.com or by letter to Ipoh Casting Sdn. Bhd. Plot No. 3, Jalan Industri 3 Jelapang Free Trade Zone Ipoh, Perak that you would like to return the goods, specifying exactly what goods and when purchased, and giving full detail of the defect or other reason for return. We will then issue a return note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

3.2 The Goods must be returned to us as soon as any defect is discovered.

3.3 So far as possible, Goods should be returned:

  1. With both goods and all packaging as far as possible in their original condition;
  2. Securely wrapped;
  3. Including a copy of our invoice.
  4. At your risk and cost.

If you do not follow this procedure, we may be unable to identify you as the sender of the goods.

4. You may cancel your order at any time before we dispatch your order without any penalty. Cancellations after dispatch are considered a return and subject to points made in item 1.

5. Ipoh Casting does not accept any liability through fault of breakage or customer misuse that is in excess of the initial product price.